Extended Crisis: Turbocharger or Handbrake for your BCM program?
Type: Concurrent Session
Wednesday May 30 4:25pm to 5:15pm
New Zealand's Inland Revenue Department (equivalent of the Canada Revenue Agency / IRS) experienced two extended periods of crisis management as the result of two significant earthquake series over the last seven years . This paper will examine the impact that these events on the subsequent development and advancement of the organisation's business continuity program.
The paper compare and contrast the two events, the organisational responses, and subsequent enhancement of the organisational business continuity management program, then draw some conclusions highlighting the organisational factors that contributed to the acceleration or deceleration of the development / advancement and embedding of the business continuity management programme.
- identify organisational characteristics or practices that have contributed to accelerated business continuity management program advancement
- outline how success in response can slow the ongoing advancement of the business continuity management program
- identify approaches (from the business continuity team) which have aided the adoption of business continuity and resilience practices within the organisation.
Glen Redstall MBCI, Manager of Business Continuity & Emergency Management , Inland Revenue (New Zealand)
Glen has worked in the business continuity / resilience field for the last 10 years with his introduction to business continuity coming in 2007 when he was appointed project manager of a pandemic planning project.
Glen is currently the Manager of Business Continuity & Emergency Management at the Inland Revenue Department in New Zealand, where he has national responsibility for business continuity, crisis management and emergency management. In this role he has led the establishment of a comprehensive Business Continuity Management System and an organisational wide business impact analysis; overseen a national review of emergency procedures; and has activated Crisis Management teams for the Canterbury earthquake events in 2010 and 2011, the Pike River Mine explosions also in 2010, and the Kaikoura earthquake in November 2016. Inland Revenue’s response to the Kaikoura earthquake was recognised as the BCI Australasia Recovery of the Year 2017.
Immediately following the Kaikoura earthquake Glen was seconded to the Department of Prime Minister and Cabinet to lead an all of Government business continuity project.
Glen has nearly 30 years’ experience in the public sector in a wide range of roles including health and safety, strategic policy, legislative change, and project management. He has been the Chairperson of the New Zealand Government Sector Business Continuity Group for nearly four years. He was recognised as the Public Sector Business Continuity Manager of the Year at the 2013 Australasian BCI Awards.
Glen holds a Certificate in Risk Management from George Washington University. He is an experienced speaker having presented on a number of occasions at the Australasian BC Summit, and at business continuity and risk conferences in New Zealand.
Glen also holds the role of President, and Chair of the Board of Directors, of the Australasian Chapter of the Business Continuity Institute (BCI). Prior to that he was the New Zealand Area Representative for three years, and the BCI Forum Leader in Wellington for the three and a half years prior to that. He was also the Programme Director for the annual BCI Australasia Summit 2015 to 2017, and the Chair of the Organising Committee for the 2016 and 2017 events.